Service Productivity Pack|
The Service Productivity Pack adds Service Module specific functionality that
enhances the user environment.
Summary of Service Productivity Pack components:
Email To Case - Convert emails sent to specific addresses straight into
Customer Service Cases.
My Workplace - Allow users to customise their workspace.
This product allows the selective auditing of changes made to fields of data in
your CRM application. With the administrators review tool you can browse
the changes that have been made to your database and track down when and who
altered a field last.
c360 Audit Tool Fact sheet
Field Level Security
The c360 Field level security product extends the standard Microsoft CRM
security model and allows you to create restrictions on user access to
individual fields of information within your database.
c360 Field Level
Security Fact sheet.