Works the Way Your Business Does

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Microsoft CRM


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Introducing Microsoft CRM


Microsoft CRM works the way your business works. Microsoft CRM 3.0 can be tailored to work the way your business already works. Microsoft CRM forms, relationship links, and customer views can be designed and modified without complicated programming.


Microsoft CRM gives the right information to the right people. Certain employees need certain information. With Microsoft CRM 3.0, system administrators have the tools to make sure the right information is delivered to the right people—whether they are using Outlook or the Web.


Microsoft CRM targets your marketing campaigns so you're always in touch with the right customers. Today, it's more important than ever that customers know about special offers and new services a business offers. Microsoft CRM 3.0 offers a marketing automation module that simplifies the following tasks: Building customer and lead lists, developing marketing campaigns targeted at specific customers, measuring the results of these campaigns, and developing follow-up marketing efforts.


Microsoft CRM simplifies service scheduling to keep customers satisfied. One of the most challenging aspects of delivering great customer service is ensuring you never let customers down by missing a service call or appointment. Microsoft CRM 3.0 provides a centralized, all-in-one view of all customer service requests and service professional calendars. Dispatchers can quickly and easily match the right service personnel to a particular customer or type of service call.


Enhances offline communications so everyone can be productive regardless of location. Microsoft CRM 3.0 is designed so your staff can be productive both in the office and on the road—even if they aren't connected to a network. Information can be filtered so that people receive only the information they need such as meeting updates and sales figures
See Also

Works the way Technology Should

Share Information
Forecast Effectively
Coordinate Marketing
Organise Field Service
Inform Management