Works the Way You Do

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Microsoft CRM


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Introducing Microsoft CRM


Microsoft CRM Works the Way you Do it Turns Microsoft Office Outlook into the one place where you can manage both customer data and communications. Microsoft Outlook messaging and collaboration client is already the world's leading tool for customer communications. Microsoft CRM extends the reach of Microsoft Outlook by turning it into a tool to manage customer information. It puts lead information, marketing pitches, and sales call information into one central location for your sales and marketing staff.


Microsoft CRM works tightly with Microsoft Office Excel so businesses can make decisions on the fly. Microsoft Excel spreadsheet software is a powerful tool for turning data into information that can be analyzed and shared. Microsoft CRM 3.0 features an always-on connection to Excel that enables you to quickly turn customer information into dynamic snapshots or PivotChart dynamic views. These views can help you understand in seconds how a sales increase or company expansion can benefit the business.


Microsoft CRM improves operational efficiency through the standardization and streamlining of processes. The Microsoft CRM 3.0 adaptive workflow engine enables a business to automate business processes in ways that employees can use each day. Microsoft CRM can relieve your staff of mundane but vital work. It can automate time-consuming repetitive tasks, warn staff of open customer issues, and automatically send important e-mail messages to customers and partners. So customer requests and orders don't fall through the cracks


See Also

Works the Way Your Business Does
Works the way Technology Should

Share Information
Work Efficiently
Coordinate Marketing
Organise Field Service
Inform Management