Please Note similar but different
Licensing applies to CRM 4.0
In this section we outline the basics of Microsoft Dynamics CRM
licensing. Please contact our sales team for further details of the
licences that might apply to a particular proposed installation.
Microsoft Dynamics CRM is available in 2 editions:
• Microsoft Dynamics CRM 3.0 - Professional Edition
• Microsoft Dynamics CRM 3.0 – Small Business Edition
For each edition there is a:
• Server License
• Client Access License (CAL)
In addition to server and client licenses mentioned above there are:
• Microsoft Dynamics CRM 3.0 – External Connector (for Professional
• Upgrade of Microsoft Dynamics CRM 3.0 – Small Business Edition to
Please note that in order to run Microsoft Dynamics CRM licences are
required for other Microsoft products such as Microsoft SQL server and these
must be acquired in addition to CRM licences.
Dynamics CRM 3.0 – Professional Edition
This edition includes all CRM features with no scalability limits on
Microsoft Dynamics CRM 3.0 – Small Business Edition
This edition includes all CRM features and requires Microsoft Small
Business Server – Premium Edition and can only be installed on this server.
The scalability limits for licensing follow that of Microsoft Small Business
Server – Premium Edition, meaning that it can only run on 1 server with a
maximum of 75 Client Access Licenses (Note: 75 Users is a legal licensing
limit we do not recommend that you implement SBE edition systems of this
size) . Special features related to the Microsoft Small Business
Server – Premium Edition included with this edition are:
• Data Migration from Microsoft Office Business Contact Manager
• Integration to Management Tools in Microsoft Small Business Server
• Integration to Fax Service in Microsoft Small Business Server
Mix of editions not allowed
Microsoft Dynamics CRM 3.0 – Professional Edition installations cannot be
mixed with installations of Microsoft Dynamics CRM 3.0 – Small Business
Microsoft Dynamics CRM 3.0 – External Connector
This is a new license type, available for Microsoft Dynamics CRM 3.0 –
Professional Edition only. It is a license only, and does not include any
physical software components.
Microsoft Dynamics CRM 3.0 – External Connector can be used to provide
access to Microsoft Dynamics CRM 3.0 data to customers, partners and
suppliers through any application/graphical user interface (GUI). External
users should not be using the Microsoft Dynamics CRM 3.0 applications & GUIs
directly. External Connector license is a per-server license, and hence must
be purchased for each server that hosts an application that provides
external access to Microsoft Dynamics CRM 3.0 data.
Every server that runs Microsoft Dynamics CRM 3.0 requires a Server License
Client Access License (CAL)
Every internal user accessing Microsoft Dynamics CRM 3.0 requires a CAL.
There is no concept of “light” user or “read only” user.