Microsoft CRM Training

Microsoft CRM is undoubtedly one of the easiest to use CRM products on the market today with an interface designed to work the way your staff are used to. Nevertheless, ensuring that your staff can make effective use of your CRM is a key to both adoption and the overall success of your project.  

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Training Services

CABC offer two types of training that are value in different situations and at different stages of your project:

  • Our New User Training - customized to your configuration
  • Microsoft Standard Training Courses

Our New User Training
Our own CABC authored training courses have been designed especially to focus on the needs of the average new user of Microsoft CRM.  The modular course materials are tailored to match your system configuration and we believe that this provides the most effective learning experience for busy staff who find taking time out for training hard to do.  Because we are the authors of this material we can adjust our course to meet each individual clients special requirements.

Our course is particularly suitable at the start of a project when you need to train all of your team quickly or later when you bring new groups of users onto your system.  CABC will normally deliver these training course at your premises.  If required it is possible to offer this training in our offices in Newbury.

Microsoft Standard Training Courses
We also offer formal Microsoft curriculum courses.  These courses are offered in association with an established and fully qualified Microsoft Learning Solutions Partner.   The courses are run on a scheduled basis and are held at various locations around the UK.

We believe that these standard courses are not the best way to train the bulk of your users, since although they are very good they cover the features of the system in great depth and do not take account of the way your particular system is configured.  These scheduled courses are recommended for power users, system administrators and other individuals with a particular more advanced learning requirement.  Please Note: some of these course have specific pre-requisites.

For the costs of these course please contact our sales team.

Customisation and configuration in Microsoft Dynamics CRM 4.0 3 days
Installation and deployment in Microsoft Dynamics CRM 2 days
Microsoft Dynamics CRM 4.0 Applications 3 days
What's new in Microsoft Dynamics CRM 4.0 1 day
Workflow in Microsoft Dynamics CRM 4.0 1 day

For courses in CRM 3.0


See Also:
Microsoft CRM Consultancy
Microsoft CRM Support
Data Conversion
Custom Development and Integration