The Benefits of a Telephone support package
Being part of CABC's software support service ensures that you always have experts
on hand. We offer a complete service which is delivered
primarily as remote telephone support. Call our dedicated support phone number
and in most cases if we need to look at your system our engineer will
quickly be on-line and able to see your screen using the
Netviewer support tool. If you really need
an engineer on site, this can also be arranged.
Our help desk will actively manage the progress of investigation and
problem resolution to an agreed call closure with you, the client. Our
support team will log your call, issue you with a call reference and
follow-up to ensure your problem was resolved.
Reducing your administration overhead
Our support team are not only here to problem solve for you, they will
also undertake many reconfiguration activities remotely for you. This
is especially useful if you do not have a designated system administrator,
saving you time and letting you get on with using the system to run your
Our service can be customized to the support level you anticipate
you need and is based on our fully documented service level agreement.
By including management units in your support contract you will also
have CABC's team available to undertake many of the routine admin tasks on
your system. From configuration changes to new client installations,
management units leave you free to get on with your business.
"CABC best money we've ever spent!"
(comment to help desk ... and you can quote me... Party Scene Aug 2005)