Microsoft CRM 3.0 Service Scheduling

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This one-day course explores the Microsoft® CRM application from a user's perspective. Application functionality covered in the course includes Core CRM Navigation, User Interface, Outlook Client, and the Service Scheduling module.

This course teaches the processes and functionality used by service scheduling managers and service schedulers. The course starts with an introduction to the core concepts of Microsoft CRM then an overview of the service scheduling processes. Subsequent lessons explore the service scheduling concepts in more detail. A complete understanding of the scheduling processes in Microsoft CRM helps you receive the most out of the system.

Microsoft CRM Service Scheduling training is recommended for individuals or anyone that plans to implement, use, maintain, or support Microsoft CRM in their organization. The class is targeted toward service schedulers, administrators, office managers,
CEO’s, and consultants who want to understand the technical aspects of Microsoft CRM and gain foundational knowledge of the application functionality.

Note: This application course does not include materials or instructor discussion of Microsoft CRM Installation, Application Configuration, Workflow Configuration, Customization, Back Office Integration or Data Migration.
Before attending this course, students must have:

- General knowledge of Microsoft® Windows® - An understanding of Customer Relationship Management solution processes and practices
Skills After completing this course students should understand:
  • The Microsoft CRM User Interface and application terminology
  • How to use options to personalize the Microsoft CRM User Interface and personal settings
  • Basic and advanced navigation and record maintenance
  • Microsoft CRM Client for Outlook functionality and synchronization
  • Account, Contact, and Activity record management
  • Service Scheduling functionality. This includes Scheduling Services, Scheduling Administration, and Defining Services.
  • Microsoft CRM Advanced Find functionality to evaluate customer data